Privacy policy

Black Diamond — premium car care at Estrada Malveira da Serra 920, 2750-834 Aldeia de Juso.

Phone: +351 963 403 851. Email: info@blackdiamond.pt.

If you need our full legal entity details (e.g. tax identification), contact us at info@blackdiamond.pt and we will provide them.

Booking and enquiries: name, phone number, email (optional), vehicle notes (optional), chosen service and time, language preference, and technical attribution we store in your browser session (landing page, referrer, UTM tags) to understand how people find us.

Anti-spam: a hidden form field used to block automated submissions (not shown to real users).

Website: with your consent, analytics cookies and similar technologies (Google Analytics, Microsoft Clarity) to see aggregate use of the site and improve the booking experience. Vercel may process technical access logs when the site is hosted.

We do not knowingly collect data from children under 16.

To confirm and run your appointment or handle your enquiry — performance of a contract or steps at your request before a contract (GDPR Art. 6(1)(b)).

To notify our team (e.g. calendar, booking log, internal messaging) so we can prepare for your visit — same basis.

To keep basic business records — legal obligation and legitimate interest in orderly operations (Art. 6(1)(c) and (f)).

For analytics cookies and session recordings — your consent via the cookie banner (Art. 6(1)(a)). You can refuse analytics and still use the site.

Google Workspace services (Calendar and Sheets) in the EU/EEA or under Google’s applicable data protection terms, to store appointments and booking/enquiry logs.

Vercel (hosting) and, if you accept cookies, Google (Analytics) and Microsoft (Clarity), under their respective processor terms.

We do not sell your personal data. We only share what is needed to operate the service or where the law requires it.

Booking and enquiry records: for as long as needed to manage your appointment, resolve issues, and meet accounting or tax rules (typically up to several years unless a shorter period is required by law).

Analytics: according to the retention settings in Google Analytics and Microsoft Clarity (and only if you consented).

You may ask us to delete data earlier when we have no overriding legal reason to keep it.

Under the GDPR you may request access, rectification, erasure, restriction, portability (where applicable), and object to processing based on legitimate interests.

You may withdraw cookie consent at any time by clearing site data or blocking cookies; the banner will appear again on a fresh visit.

You may lodge a complaint with the Portuguese supervisory authority: Comissão Nacional de Proteção de Dados (CNPD), cnpd.pt.

To exercise your rights, contact us at info@blackdiamond.pt or +351 963 403 851. We may need to verify your identity.

Essential operation of the site does not rely on non-essential cookies. Analytics (Google Analytics, Microsoft Clarity) loads only after you click “Accept” on the cookie notice.

You can use “No thanks” to decline analytics. Your choice is stored locally in your browser.

For more detail on providers: Google Analytics privacy documentation (Google) and Microsoft Clarity documentation (Microsoft).

We use HTTPS, access controls on our booking systems, and reputable providers. No method of transmission over the internet is 100% secure; we work to protect data proportionate to the risk.

We may update this policy when our services or the law change. We will post the new version on this page with an updated date.

Questions about privacy: info@blackdiamond.pt or +351 963 403 851.